Frequently Asked Questions
Have Any Questions?
Recently Asked Questions
Choosing a support provider is not a decision to be taken lightly. You want a company that aligns with the participant’s goals and lifestyle. That is why we facilitate meet and greets with potential new participants, where they can ask questions and get to know us before making that big choice. We work with our participants to ensure we are providing the best care for them.
We provide 24/7 support for people living with an intellectual disability, autism spectrum disorder, acquired brain injury and/or other mental or physical health conditions. Our support workers provide assistance with all of the tasks involved in daily living, such as; shopping, cleaning, personal hygiene, transport to activities and medical appointments, medication management, identifying and planning outings or regular activities, budgeting, socialising and learning to cook, amongst many other tasks. Our support workers also provide good company and a caring ear to listen.
Firstly, at Magnus Health, we recruit our support staff based on the needs of your loved one. We make sure we have staff who are kind and caring as well as competent and reliable. We also provide staff with regular training and are in regular communication with them. We invite feedback from our clients and their support network on the performance of our support workers, and we will work with you to resolve any issues which arise to your satisfaction.
We are happy to meet you and discuss your needs; we can meet over a number of sessions if required. You can then ask all the questions you might have about the service. A supported independent living arrangement is a big decision for any family, so we want to make sure you are 100% happy with us before you decide to use the service. We also want to ensure we are equipped to meet all of your needs and will be honest and upfront with you about our scope of practice.
We are paid by the National Insurance Disability Scheme and provide services to clients who have been approved for funding through this service. We charge according to the NDIS Pricing Arrangement which you can find HERE
- You can make a complaint directly to your support worker who will pass it on to management.
- You can email our director Shelley Jacks .
- You can also make a complaint to the NDIS Quality and Safeguard commission
- You can find our complaints process in our welcome pack
- You can make an anonymous complaint HERE
Absolutely! This provides all the information around Magnus Health and our mission and values, as well as the rights and responsibilities of particpants/clients. Please find it Here
Psychology Specific FAQs
Below you’ll find answers to some of the psychology specific asked questions. We try to keep this page updated with most frequently asked questions, if we’ve missed any or you have more questions, feel free to get in contact!
Appointment times vary but usually a session will last 50 minutes, but can be shorter or longer depending on the purpose of the appointment.
For example, if you have booked in for a psychological assessment, these appointments may go for as long as three hours pending the type of testing required.
There is no set number of sessions and it varies from person to person.
In the initial sessions with your psychologist, you will develop a plan as to what you want to work towards and create goals and timelines. These things can shift as therapy progresses.
Some issues may only require brief interventions while others may be more complex and require more time.
When you first arrive, our friendly receptionist will greet you and give you some initial paperwork to go through. This includes an intake form, consent form, any initial assessment tools and other important details regarding the session.
Initially, you and your psychologist will discuss why you have sought treatment, your concerns, personal circumstance, challenges and what you are wanting to get from therapy.
You may be experiencing some feelings of overwhelm or uncertainty of what to discuss, but our psychologists are very experienced and know what questions to ask, they are always willing to meet you where you’re at.
Yes we do! We use a reliable and secure telehealth platform and set this up very easily if preferred, inclusive of initial appointments. Let us know if you cannot attend in person and we will arrange a telehealth session for you.
Yes we are! We are able to take on clients who have NDIS funding and bill from the ‘daily living’ line of your plan.
No, you do not need a referral to see a Registered or Provisional Psychologist.
However, you will only be eligible for a Medicare Rebate if you have obtained a GP referral (known as a Mental Health Care Plan) and are seeing a Registered Psychologist.
We understand that confidentiality and privacy can be a concern. Any information you supply to use either through reports, directly in session or email are stored appropraitely and safely.
Our Psychologists are required to adhere to a number of policies, rules and guidelines that protect the personal information of our clients and their family members.
The information we collect includes but is not limited to any case notes, records, test results, communication, or reports. We will obtain consent from you if we are seeking to disclose information to relevant third parties (i.e. lawyers, GPs, specialists)
Please note that there are some legal limitations to confidentiality that we go through in your initial session.
